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Terms & Conditions

West Country Lets Ltd ("we/us") act as booking agents on behalf of the owners of accommodation let for holidays ("the owners"), to customers ("you"). We make booking contracts between you, and the owner of the property. Our fee for making bookings and for providing information and advice to you is included in the price for the holiday. We will use our reasonable endeavours to resolve any problems that arise but any dispute relating to the holiday itself will be a matter directly between you and the owner.

1 Bookings
Your booking, made with a deposit of 25 percent of the total price, will only be effective when confirmed by us in writing. The balance must be received by the owner (or us as agents for the owner) not later than eight weeks before the beginning of your holiday.

2 Occupying the Property

2.1 Properties are, unless otherwise stated in the property's description, available for occupation between 3pm and 4pm on the first day of your holiday and must be vacated by 10am on the last day. The licence from the owner shall permit you and the members of your party as named only, to occupy the property. For the avoidance of doubt you may invite friends over to visit but the number of people in the property must at no time exceed the amount of people we have stated the property 'sleeps' as described on the website, unless you have the owner's prior consent. No-one other than those on the Booking Confirmation may sleep at the property. Failure to observe these rules is a serious breach of these Terms and Conditions (see Condition 8). You may not sub-let the property.

2.2 You must use the property responsibly and comply with any reasonable rules laid down by the owner. If the owner does not communicate any such rules to you, you must assume that "normal" rules (such as consideration for neighbours) apply. You may not use the property for business purposes without the prior agreement of the owners. The owner reserves the right to enter the property at any reasonable time provided reasonable notice is given to you.

2.3 You must inform us on the booking form or subsequently in writing of the names, nationality (if not British or Irish) and the ages of all the people who will occupy the property during your stay. Failure to do so may invalidate the owner's insurance and will be a serious breach of these Terms and Conditions (see condition 8).

3 Damages Deposit
You must keep the property clean and in good order and you will be responsible for any breakages. The owner shall be entitled to deduct from the Damages Deposit, paid to the owner or to us as agents of the owner,
the cost of remedying any breach of these obligations together with the cost of any service or goods provided. The amount of the Damages Deposit is normally £200, however a larger deposit may be required and will be stated at the end of the property description. Any disputes involving the Damages Deposit should be settled directly with the owner.

4 Descriptions of Properties and Changes
4.1 We have inspected all the properties and used reasonable endeavours to ensure the information on our website is true and accurate. We do not accept any liability for errors contained on our website or for any misrepresentation based on information provided by the owner. In any event, you acknowledge that minor differences may arise between our photographs, illustrations and descriptions of a particular property and the actual property.

4.2 Although we inspect properties and take seriously any complaints we receive from customers, we do not accept any liability for the failure of the owner to keep the property and its contents in good condition. The owner is ultimately responsible for resolving any difficulties which you may experience with the property you have booked.

5 Difficulties and Maintenance
If you have any difficulties with a property, require maintenance, or have any complaints, you should notify the owner in the first instance. Owners will only investigate complaints which are notified to them promptly and before the end of your holiday. If you experience difficulties and are unable to contact the owner or their representative you should contact us.

6 Unavailability of Your Property
The owner may cancel bookings made if the property becomes unavailable for reasons beyond the owner's reasonable control, including without limitation: flooding; fire; significant damage to the property; or failure of utility services to the property. We will try to find you an appropriate alternative property or, at your option, we will refund to you any sums you have paid. Neither we nor the owner shall have any other liability to you.

7 Our Liability to You
7.1 We will not be liable for any loss or damage suffered by you or any member of your party or to your or their property, except where such loss or damage is due to our negligence. If we are negligent our liability to you will be limited to the loss or damage which was a foreseeable result of such negligence. Our total liability to you in respect of any breach of these Terms and Conditions or tort or other act or omission by us in connection with this contract shall be limited in aggregate to the price agreed to be paid by you for the right to use the property for the period agreed.

7.2 Where you are a customer acting in the course of a business, this Condition 7.2 shall apply instead of Condition 7.1. We do not accept liability to customers acting in the course of a business for losses of profits, business, contracts, goodwill, anticipated savings, expenses, consequential losses or other similar losses, for any reason whatsoever. To the extent permitted by law and except in the case of personal injury or death resulting from our negligence, the maximum limit of our liability to business customers, whether in contract, tort, negligence, breach of statutory duty or otherwise shall be the price agreed to be paid by you for the right to use the property for the period agreed.

7.3 You acknowledge that the choice of the property is ultimately your responsibility.

8 Breaches of these Terms and Conditions
If you commit a serious breach of these Terms and Conditions the owner or his agent will have the right to terminate your booking and if you are already at the property the owner may require you to vacate it immediately. A serious breach of these Terms and Conditions includes, without limitation, failure to comply with rules of the house or health and safety advice or circumstances where your behaviour, or that of your guests or pets, is likely to have a significant adverse effect upon those staying or living nearby the property. In the event of you committing a serious breach of these Terms and Conditions no refund of the fees you have paid will be returnable to you.

9 Changing Dates
Once dates of a booking have been confirmed in writing to you, they can only be changed with the owner's agreement. Where the owner agrees to a change in the dates of your holiday we reserve the right to make an administration charge.

10 Cancellation
If you are unable to occupy the property you should inform us immediately of your wish to cancel the booking. You should ensure that adequate insurance cover against cancellation is in place. For cancelled holidays not covered by insurance the following scale of cancellation charges applies.

Cancellation charges 

Number of days notification received by us of your

cancellation before start date of your arrangements

Charge for cancellation (including credit card

charges or administration fees payable by you)

56 days or more

Full deposit

29 – 56 days

75% of accommodation cost.

0 - 29 days

Full accommodation cost


11 Pets
11.1 Pets must be disclosed at the time of booking

and only pets that we confirm are acceptable may be brought into the Property. With the exception of guide dogs, pets are only allowed at properties if you can see the appropriate symbol featured in respect of that property. Failure to follow these rules will be a serious breach of these Terms and Conditions and the owner of the property may require you to vacate it at once.

11.2 Where pets are allowed, you must ensure that no damage is caused by them to the property and that they cause no disturbance within the surrounding area. Pets must be supervised and under control at all times and their access to areas of the property that are unsuitable for pets or would compromise reasonable standards of hygiene must be prevented by you. Pets are not allowed on furniture or upstairs. You must always clear up after your pets and you must remove all trace (inside and in the garden) of your pets having been present before you leave the property. If you do not, the owner may retain some of your Damages Deposit.

12 Miscellaneous
12.1 These Terms and Conditions override and supersede all previous versions and any previous course of dealing between the parties.

12.2 In the event of any inconsistency between these Terms and Conditions and any of our other literature, whether found on our website or otherwise, the provisions of these Terms and Conditions will prevail.

12.3 When you book your holiday with us, we collect personal information such as your name, email address, home address, telephone number, credit or debit card number and the card's expiry date. This allows us to book the property for you. We will also collect non-transactional data should you enter a competition or take part in a survey, for example. We may use the information that we collect to occasionally notify you about news and information we think you may find valuable. For example, we may send you our latest newsletters and special offers. If at any stage you decide that you would rather not receive such information, please contact us by telephone, email or post. We employ other companies and individuals to perform functions on our behalf such as sending postal mail, removing repetitive information from lists of our customers, analysing data, providing market assistance and processing credit card payments. We also reveal your identity to the owner of the property you wish to book. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes.

12.4 If any provision of these Terms and Conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed from this agreement and rendered ineffective as far as possible without modifying the remaining provisions of this agreement, and shall not in any way affect any other circumstances of or the validity or enforcement of these Terms and Conditions.

12.5 The agreements between you and us and between you and the owner are subject to English law and to the exclusive jurisdiction of the English courts.

12.6 It is not intended that any third party (other than owners) should have the right to enforce any of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999. It is intended that owners may enforce the terms and conditions contained in these Terms and Conditions against you.

West Country Lets is the trading name of West Country Lets Ltd, Week Meadow, Higher Week, Dartington, Totnes, TQ9 6JP


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